PRIVACY STATEMENT

 

WHAT DO WE DO WITH YOUR INFORMATION?

When you become a customer, we collect the personal information you or your insurance provider give us such as your name, address, contact numbers and email address.

The information provided to us assists us in responding to the requirements required by you or your insurance company and to send periodic emails. Your email address will only be used to send information, updates, or requests during our partnership.

CONSENT

When you or your insurance carrier provide us with personal information to attend your property for the purpose of emergency or restoration services, we imply that you consent to our collecting and using the information.

You may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at [email protected] or mailing us at:
mySmartflow 200 Hachborn Road, Brantford, ON, N3S 7WS Canada

SECURITY

We protect your information through a number of security measures to maintain the safety of your personal information.  This includes the use of industry leading firewall protection for the servers storing the information.  All information is transmitted via Secure Socket Layer (SSL) technology and an AES-256 bit encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at [email protected] or in writing at:
mySmartflow 200 Hachborn Road, Brantford, ON, N3S 7WS Canada